Our Commitment to You

Here's a quick reference for whether your return request may be eligible:

If you receive a damaged or incorrect product, please follow these steps:

• Email us at support.jamunsoap@gmail.com within 48 hours of delivery.
• Include your Order ID and a clear description of the issue.
• Attach clear photographs of the product and its original packaging.
• Our team will review your request and respond within 1-2 business days.
• Approved requests will receive a replacement or refund — your choice.

• Approved refunds are processed within 5-7 business days of approval.
• Refunds are credited to the original payment method used at checkout.
• UPI / Card refunds: 3-5 business days after approval.
• COD refunds: processed via bank transfer. Provide your bank details when our team contacts you.

• Orders can be cancelled within 3 hours of purchase.
• Cancellations are NOT possible once a tracking ID is generated or the order is dispatched.
• To request a cancellation, email support.jamunsoap@gmail.com immediately with your Order ID.

The following items cannot be returned under any circumstances:

• Change of mind, personal preference, or scent dissatisfaction returns
• Opened or used soap bars (hygiene policy)
• Products with broken or tampered seals
• Items purchased during clearance or sale events (unless damaged in transit)